IDENTITY VIP Online Rewards Programme Terms & Conditions

Changes Effective Date: 1 August 2025

1. Eligibility & Enrollment

• Membership begins upon completing a qualifying purchase at any IDENTITY store or online at www.identity.co.nz. No separate sign-up is required.
• Membership limited to one account per person; personal information must be accurate and up to date.

2. Earning Points

• Earn 1 point per NZD $1 spent on full‑priced goods online or in-store.
• No points awarded for sale items, gift card purchases, or layby transactions.

3. Redeeming Rewards

• Redeem 1,800 points or NZD $1,800 in qualifying spend for a NZD $100 voucher.
• Vouchers cannot be used on the day they are issued.
• Only one voucher per purchase; must be redeemed in full on a minimum spend of NZD $100.
• Not valid toward laybys, gift cards, or with certain promotions.

4. Voucher Terms & Expiration

• Voucher valid for 12 months from issue date; non-transferable and cannot be replaced if lost or stolen.
• Vouchers have no cash value and cannot be exchanged for cash or other rewards.

5. Returns & Points Adjustment

• Points awarded for returned goods will be deducted from your account.
• If a return causes your balance to drop below the redemption threshold, the voucher may be revoked.

6. Program Changes & Termination

• IDENTITY reserves the right to modify, suspend, or terminate the Programme at any time.
• Affected members will be notified via email or website notice. Continued participation constitutes acceptance of any updated Terms

7. Privacy & Communication

• We collect personal data (e.g. name, email, purchase history) to manage your account and provide personalised offers.
• Participation implies consent to receive marketing communications (email, SMS or calls).
• Data practices adhere to our Privacy Policy and applicable privacy laws, including the NZ Privacy Act 2020.

8. Liability & Issues

• IDENTITY is not liable for technical issues, service interruptions, or delays beyond our control.
• Programme access is provided "as‑is"; participation is at your own risk. Misuse, fraud, or abuse may result in forfeiture of points or suspension from the Programme.

9. Contact & Support

• For assistance or questions about your account, points, or rewards, contact our Customer Service team via the website or in-store.