Terms & Conditions

IDENTITY (D & P Winter Holdings) Information

Gift vouchers and credit notes

Existing gift vouchers purchased before the 16th of September 2015 cannot be redeemed in any of our physical stores.
Outstanding credit notes for all sales before the 16th of September 2015 cannot be redeemed in any of our physical stores.

Customer returns for faulty garments

Customer returns are covered by the Consumers Guarantees Act and all faulty garments will be sent to our Head Office for review.

VIP Reward Vouchers

Points will be accrued for all full price sales after September 16, 2015
Points prior to September 16, 2016 are no longer valid

Lay-bys

A 20% Deposit must be made for all Laybys.
If the Layby payment is not completed within 4 weeks from the date of purchase, the goods will be returned to stock. In such cases the rights of the buyer and seller are set out in section 9 of the Layby Sales Act of 1971.
A handling charge of 20% of the value of the sale will be made on the cancellation of each Layby sale.

Tender type

American Express is no longer accepted as payment type.
Cheques are no longer accepted in store.

Price and Payment Options

All prices and shipping costs are stated in New Zealand dollars. We accept VISA, Mastercard and Pay Pal as terms of payment. The name that will appear on your statement will be IDENTITY. Please see our delivery policy for more information regarding shipping costs.
The name that will appear on your statement will be Identity.

Returning goods bought as special offers

If you return a single item bought as part of a multi-buy promotion (i.e. Buy 2 for $40) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy promotion you will be refunded the full multi-buy value.

For combination purchases ("Buy 1 Get 1 Free”, or "Get the lowest priced item free”), you must return any free items of vouchers back for us before we can process your refund.
Please see our returns policy for more information regarding returning an order.

Product Information

All sizes are based off standard New Zealand sizing. All sizes are approximate; however we do attempt to ensure they are as accurate as possible. Please refer to the size guide for measurements.
We attempt to display product colours as accurately as possible on our website. However we cannot guarantee that your monitor’s display will accurately reflect the actual colour of the product.

We undertake reasonable care to ensure that all details, descriptions and products prices appearing on our website are correct at the time when the relevant content was entered into our website. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Goods are subject to availability. As there is a delay in the time when the order is placed and the time when the order is accepted, the stock position of a certain product may change between this time period. If an item you have ordered becomes out of stock before your order has been accepted we will notify you as soon as possible. You will not be charged for out of stock items.

Please see our returns policy, delivery policy and privacy policy for more information regarding the use of this website.

IDENTITY is a New Zealand owned business.

Shipping & Returns

PLEASE NOTE THE CHANGES TO OUR ONLINE RETURN POLICY AND SHIPPING RATES

Delivery

Delivery within New Zealand

Delivery within 5 working days to most New Zealand destinations for orders with payment received before midday (NZST) on weekdays, excluding public holidays. Rural deliveries can take up to 2 working days longer.

Since items may ship directly from our stores or from our warehouse, your purchase may arrive in more than once package and at different times.

Delivery to Australia

All deliveries to Australia will take between 7 – 14 working days.

Please note, all delivery times are approximate.

Delivery charges

Shipping within New Zealand:

NZD$5 flat rate for all New Zealand orders under $100
FREE for all for all New Zealand Orders over $100

Shipping to Australia:

NZD$15 flat rate to anywhere in Australia.
Australian Customers Please Note:
Any applicable taxes or duty charges are to be paid by the recipient of the package.

Online Returns

IDENTITY is committed to providing quality products to our customers. If you are not completely satisfied with your online order, please return it your item back to our distribution centre in its original condition with all labels and swing tags attached. Unworn and saleable merchandise may be returned within 10 days of purchase for an exchange or refund in the form of original payment, provided it’s accompanied by an original IDENTITY sales receipt and with all original tags attached.

Any garments returned for either an exchange or refund are returned at the purchasers expense - that is, the customer pays for the courier or postage back to IDENTITY.
IDENTITY will cover the cost of returning exchanged items to the original purchaser. We cannot refund courier or postage costs unless the item is faulty.

Worn, damaged or altered merchandise may not be exchanged, returned or refunded

How to return an online order:

Your order will include a Returns form. Please fill this form out and include it with your returned item/s and online receipt. Please affix postage to your return order and address to:

IDENTITY Online Store
C/O Gabriella
357 Remuera Road
Remuera 1050
Auckland
New Zealand

Note: We advise you track your returns as we cannot be responsible for items that go missing in the post.

Returning goods bought as special offers

If you return a single item bought as part of a multi-buy promotion (i.e. Buy 2 for $40) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy promotion you will be refunded the full multi-buy value.
For combination purchases ("Buy 1 Get 1 Free”, or "Get the lowest priced item free”), you must return any free items of vouchers back for us before we can process your refund.

Privacy

Why we collect your information:

We collect your information in order to improve your shopping experience and to communicate with you about our products, services and promotions. We collect information from you when you complete a transaction, register as a member, sign up to receive email/text communications from us, or participate in a competition/promotion/survey. This information may include that such as name, age, gender, email address, phone number and postal address. We may use your information collected online to fulfill and process your orders. We may maintain a record of products you have looked at or purchased in order to enhance your shopping experience and make it easier and faster for you.

All text or email communications you receive from us will allow you to unsubscribe on the spot, meaning you will no longer receive communications from us unless it is regarding a transaction or security issue. You are also able to call us on 09 580 0563 option 1, email us at mail@www.identity.co.nz or edit your account details on our website at any time if you wish to stop communications from us.

Business partners:

We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorised to use your information for any other purpose.

Cookies:

Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognise you when you return to our website. We use cookies as a means of researching your usage of the site in order to work on providing you the best customer experience possible. You may configure your browser setting to turn off cookies; however this may affect the levels of functionality you experience on our site.

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